healthdirect helpline (1800MEDICARE)

Talk to a registered nurse any time, day or night, about any health worry. They can tell you whether to see a GP, manage at home or go to hospital, and may arrange a call or video call from a GP.

Run by: Healthdirect Australia
Who it is for: Anyone
Where: National
Cost: Free
How: Phone
Languages: Interpreter via TIS National: call 131 450 and ask to be transferred to the helpline

Call 1800 022 222 or 1800 633 422 (1800MEDICARE); in Victoria NURSE-ON-CALL 1300 60 60 24 Visit website ↗Back to the Toolkit

Details checked by AIDMH on 29 September 2026. Services can change, so please check with the service before you go.

Acknowledgement of Country

aidMH pays respect to the Traditional Custodians of Country, and to Elders present and across time.

We stand in solidarity with First Nations Communities, and want to acknowledge that sovereignty was never ceded. We believe the importance of remembering the rights of First Nations Peoples as Australia’s First Peoples’, irrespective of the fields in which we work.

Everyone is welcome

aidMH is committed to providing safe and inclusive supports, services and spaces for intersectional communities.

Lived experience

We acknowledge those with a lived experience of mental ill-health, substance use and recovery, and the experience of those who have been carers, families, or supporters.

We recognise their vital contribution and value the courage of those who share this unique perspective, for the purpose of learning and growing together to achieve safer outcomes for a culture-oriented and more impactful tomorrow.

aidMH

We are a for‑purpose collective working alongside diverse communities to support mental wellbeing, as defined by communities at the intersections themselves. As a national workforce centre for multicultural mental health, aidMH challenges siloed systems and brings people, resources and knowledge together to help shape systems that build cultural humility and responsiveness.

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Services

Provide lived expertise and advice
Promote training & professional development
Resource and project development
Guest speaking or presentations

Our family of websites

HeartChat
Dumplings Against Depression

Contact Us

Office538A Murray Road
Preston VIC 3072
Via emailconnect@aidmh.org.au
HoursFlexible
Via phonec/o Invictus Health
(03) 9478 1810
LocationNaarm, Australia

If you need help now New

000 Emergency
13 11 14 Lifeline
131 450 Free interpreter (TIS National)
1300 22 4636 Beyond Blue
13 92 76 13YARN, for Aboriginal and Torres Strait Islander people

More ways to find support

Updated aidMH (Australians for Intersectionality & Diversity in Mental Health) is a Registered Charity Organisation, run by Mental Health of Australia Inc. ABN: 34716206271. View us on the ACNC Charity Register.